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GoTheBunnies's avatar
GoTheBunnies
New member | Level 2
2 years ago

Why don't I see the latest file across 2 computers

I'm sure this is a newbie question, but I have a paid Dropbox plan that I really only use across 2 computers - a PC at home and a Mac at work.   I opened and updated a file yesterday at home - save...
Desktop
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Hey GoTheBunnies, sorry to jump in here.

     

    When you get to your home computer, make sure to hover your mouse over the Dropbox icon in your system tray, to check the sync status of the app, to see if it's "up to date" or still syncing.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey GoTheBunnies, sorry to hear about your syncing issue.

 

Are you able to see the updates when you log into your account from a web browser on both devices? 

 

Did you make sure that the desktop app is 'up to date' and not still syncing in your menu bar/system tray?

 

Let us know when you get the chance and we'll take it from there.

  • GoTheBunnies's avatar
    GoTheBunnies
    New member | Level 2
    2 years ago

    Thanks Walter - when I check the web browser today the file is showing as last updated on 22 June (but I updated it yesterday).  It appears to be syncing ok on the home computer where I saved it, but I'll check again when I get home

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey GoTheBunnies, sorry to jump in here.

       

      When you get to your home computer, make sure to hover your mouse over the Dropbox icon in your system tray, to check the sync status of the app, to see if it's "up to date" or still syncing.

      • GoTheBunnies's avatar
        GoTheBunnies
        New member | Level 2
        2 years ago

        Thank you - that appears to be the issue - for some reason my Dropbox icon was gone, and so the files I was updating on the PC weren't syncing to DropBox - I think it's now fixed.  Thanks for your help

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