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Regc's avatar
Regc
Helpful | Level 6
2 years ago

Why is my transfer is expiring?

I just received an email that my transfer is expiring and my document will be deleted.  Why is this happening?  I am not even close to the storage limit of 2GB on my free account.  If I cannot keep d...
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  • Megan's avatar
    Megan
    2 years ago

    Hi Regc, happy Monday! 

     

    Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here. 

     

    As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.

     

    I hope this clarifies! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Regc, happy Monday! 

 

Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here. 

 

As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your allocated quota.

 

I hope this clarifies! 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Regc, the link expiry is from the site, not if you use it via email, so the copying and pasting it into an email won't extend the expiry date.

    • Regc's avatar
      Regc
      Helpful | Level 6
      2 years ago

      Thanks Jay

      • Regc's avatar
        Regc
        Helpful | Level 6
        2 years ago

        If they haven’t read my document in a month, they are probably not going to read it.🧐🥴😂

  • Regc's avatar
    Regc
    Helpful | Level 6
    2 years ago

    Thanks Megan.  That clears things up for me.

     

    One more question:  If I copy the link and paste it in a text or email, does that also expire?

  • jdannixon's avatar
    jdannixon
    New member | Level 2
    8 months ago

    I'm still confused.  I uploaded a pdf to my Dropbox account in order to be able to view it away from my home. Your email makes it sound like I used your transfer function, which I've never noticed before. If you're not going to delete Megan's file(s) what is the purpose of this email.  Sorry, I'm confused.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey jdannixon, I hope you're doing well!

       

      I'm not entirely sure about the situation here, but I'll do my best to figure everything out. 

       

      You mentioned an email, and Megan's files(s), which I'm not entirely sure what the exact email that you received is, or the file you're referring to. 

       

      If you have any screenshots, feel free to send them over, in order for me to have a visual.

       

      Keep me posted!

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