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coldrabbit's avatar
coldrabbit
New member | Level 2
7 months ago

Account is way under quota, but marked as "full".

See attached. Dropbox's own algorithm seems to be failing? It's saying 0.13GB is greater than 2.0GB.  I don't have any Dropbox backups taking up space. I don't have a linked account. I don't ev...
Error Messages
Storage space
coldrabbit's avatar
coldrabbit
New member | Level 2

Thank you for your attention to this. Yes, I have checked my plan page, and it reports a nearly identical message as my original attachment. Please see below. 

Thank you in advance for any help you can provide.

coldrabbit's avatar
coldrabbit
New member | Level 2
7 months ago

More context: I was recently a paying subscriber, and I downgraded. After downgrading, I deleted most of the content/files in my account. When confronted with this 'full' message, I also took the step of 'permanently deleting' that content, just in case it would help, but it didn't. 

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