We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Darryl G.3's avatar
Darryl G.3
Helpful | Level 7
11 months ago

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB. Somewhere, there is 8.5 GB of unaccounted space being used. Wherre do I find and delete that hidden used space? 
Storage space
  • Rich's avatar
    Rich
    11 months ago
    Darryl G.3 wrote:

    Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.

    Have you checked your Backups page?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Darryl G.3 wrote:

Dropbox claims I'm using 9.76 GB of 10.63 GB, but I only actually am using 1GB.

Have you checked your Backups page?

studentcybercafebero's avatar
studentcybercafebero
New member | Level 2
11 months ago

Thank you for your suggestion to see Backups page

I had also same problem, but now my dropbox is working fine after clear my backup.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!