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Forum Discussion
GedC
2 years agoExplorer | Level 4
Dropbox is full
Hi guys A bit of help if you could please My Dropbox is now full and I’m being asked to buy more space I mainly use it to send multiple images to models after photo shoots and once they’ve download...
Mark
Super User II
Hi GedC
Basically anything at www.dropbox.com/home and www.dropbox.com/backups uses up space. So to get space back you need to remove things from there.
GedC
2 years agoExplorer | Level 4
Hi Mark
Apologies for the delay.....I've been away
I seem to be struggling to get rid of things.....I found there were loads of things in the 'Shared' section so I have been going through them and unsharing them....then going to the 'Deleted files' section and permanently deleting those........after doing that it's telling me two different things.....on the one hand it says I'm using 1.8 of 2GB...and on the other hand it says I've used 128% of my limit.......so not sure where to go from here.
- Megan2 years agoDropbox Staff
Hi GedC, happy Monday!
You mentioned that you see two different quota numbers. Can you send me a screenshot of your plan page, in order for me to have a visual of what you see there?
Keep me posted!
- GedC2 years agoExplorer | Level 4
Hi Megan
Photo attached to show what I see on the plan page
Most of my plan is taken up with shared files although I had been deleting the original folders
I have deleted quite a lot of these at the weekend.......I looked for additional info and it was suggested they could be held in the cache......will that automatically clear itself out?I read somewhere that it would after 3 days.
Ged.
- Hannah2 years agoDropbox Staff
Thanks for the screenshot, GedC.
Your space should be freed up on our site immediately after removing your access from the folders.
Can you please check if there are still any folders in your "Shared" tab here?
And you can use the steps here to remove your access from the folders.
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