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Forum Discussion

GedC's avatar
GedC
Explorer | Level 4
2 years ago

Dropbox is full

Hi guys A bit of help if you could please My Dropbox is now full and I’m being asked to buy more space I mainly use it to send multiple images to models after photo shoots and once they’ve download...
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, GedC.

     

    Your space should be freed up on our site immediately after removing your access from the folders.

     

    Can you please check if there are still any folders in your "Shared" tab here?

     

    And you can use the steps here to remove your access from the folders.

GedC's avatar
GedC
Explorer | Level 4

Hi Megan

 

Photo attached to show what I see on the plan page

Most of my plan is taken up with shared files although I had been deleting the original folders

I have deleted quite a lot of these at the weekend.......I looked for additional info and it was suggested they could be held in the cache......will that automatically clear itself out?I read somewhere that it would after 3 days.

 

Ged.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot, GedC.

 

Your space should be freed up on our site immediately after removing your access from the folders.

 

Can you please check if there are still any folders in your "Shared" tab here?

 

And you can use the steps here to remove your access from the folders.

  • GedC's avatar
    GedC
    Explorer | Level 4
    2 years ago

    Hi Hannah

     

    Apologies for the delay......after much deleting I finally seem to have resolved to issue....thanks for your help

     

    Regards

     

     

    Ged

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