You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HamishL's avatar
HamishL
Helpful | Level 6
2 months ago

Dropbox is saying I have 200 GB of data. I have deleted everything & checked backups across devices

PLEASE HELP
Storage space
  • HamishL's avatar
    HamishL
    24 days ago

    Okay looks like ive been able to resolve the issue, For some reason a shared folder that I had offline was taking up space even though it wasn't on my computer. It was nt letting me delete it but I just then was somehow able to force delete it.

     

    Thanks

HamishL's avatar
HamishL
Helpful | Level 6

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey HamishL - sorry to hear you're having issues with this.


Could you please clarify what's reported in your plan tab in regards to your account's quota?

 

Thanks!

  • HamishL's avatar
    HamishL
    Helpful | Level 6
    25 days ago

    Yes I have 8GB

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      A screenshot of your quota breakdown would be very helpful too HamishL 

       

      Apart from that, have you tried signing out from your account through the app's preferences and then back in? 

      • HamishL's avatar
        HamishL
        Helpful | Level 6
        25 days ago

        Can you see the screengrabs above?

         

        And yes have tried signing out and back in

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!