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Forum Discussion

Gaia S.1's avatar
Gaia S.1
New member | Level 1
10 years ago

Dropbox says FULL storage even when delete files

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?
FAQ
Storage space
  • Jane's avatar
    Jane
    7 years ago
     
    Sorry to hear about the confusion caused! 
     
    As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity. 
     
    If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps. 
     
    Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead! 
jonathan s.34's avatar
jonathan s.34
New member | Level 1
10 years ago

I have this issue, in fact my drop box said it was full but it wasn't, I have deleted files anyway and it makes no difference

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