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Gaia S.1's avatar
Gaia S.1
New member | Level 1
10 years ago

Dropbox says FULL storage even when delete files

My dropbox is not updating, keeps on saying full storage when I have deleted lots of files. Help?
FAQ
Storage space
  • Jane's avatar
    Jane
    7 years ago
     
    Sorry to hear about the confusion caused! 
     
    As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity. 
     
    If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps. 
     
    Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead! 
dcmosher's avatar
dcmosher
New member | Level 2

Same thing... very frustrating.  I figure dropbox is forcing me to buy a professional license to get more space.  Not with this kind of service.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Sorry to hear about the confusion caused! 
 
As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity. 
 
If you need just a little additional quota (as our basic accounts come with 2 GB of space), you can always follow these simple steps. 
 
Keep us updated here in case you have additional questions, so as to help you out as much as we can. Thanks & wishing you a great weekend ahead! 
  • StevieM's avatar
    StevieM
    New member | Level 2
    7 years ago

    This has been going on for a year now. I have no files in my dropbox but, I constantly receive messages to upgrade because it is full.

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here.]

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