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Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
2 months ago
Solved

Dropbox says my storage is full, but I don't have any files in my account.

Hello. My account says my storage is full. But I don't have any documents in my dropbox at all. Can anyone help tell why?
Storage space
  • Megan's avatar
    Megan
    2 months ago

    Hi Jonas Kusk, welcome to our Community!

    Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account?

    Or perhaps you have any active Backups enabled. Can you check that as well?

    Let me know what you find!

Jonas Kusk's avatar
Jonas Kusk
New member | Level 2
2 months ago

Hello.
I have found that it is because the person trying to share something with me, that material takes up 30 gb. I just tried to share 200 mb and it goes through fine. I thank you many times for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Don't even worry about it Jonas Kusk! ☺️

    I'm glad I could help, give me a shout if you need anything else. See you around! 

    • KayH1's avatar
      KayH1
      New member | Level 2
      2 months ago

      Hello Megan,

      I have a similar problem if you don't mind me tagging along here (I'm new here and can't see anywhere to post a new question).

      I have 9.25 GB of storage and am using 2.43 GB but just had an email saying my storage was nearly full. I have sent quite a lot of files in the past few days but have deleted them all at my end. Is this because the recipients haven't deleted the files at their end?

      Many thanks

      Kay

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey KayH1! Do you mind sending over a screenshot of the email you received? If your email address is visible, make sure to mask it first.

        You’ll also want to make sure that it was sent to the exact same email address as the one you see here.

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