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Forum Discussion

Caprice's avatar
Caprice
Helpful | Level 6
2 years ago

Dropbox stats don't add up

Ok, so I have  Regular Files(3.7GB) Shared files (3.7GB) Unused space(23.4GB) and yet Dropbox is telling me I don't have enough space when I am trying to upload 6GB of files.   What's goi...
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi Caprice, is it possible that your device is full, rather than your Dropbox account? 

     

    Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 

  • Caprice's avatar
    Caprice
    Helpful | Level 6
    2 years ago

    Thanks Mark but I don't have a backup service.

    Cheers.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Caprice, are you certain you're trying to upload only 6 GB of files, or is it possible there's more data than expected in the attempted upload?

      • Caprice's avatar
        Caprice
        Helpful | Level 6
        2 years ago

        Hi Jay,

        I am sure it's 6GB of data as I highlight the files, go to properties and it tells me what the size is.

         

        I even tried a smaller amount of files got the same response from DB.

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