Forum Discussion

Caprice's avatar
Caprice
Helpful | Level 6
3 years ago
Solved

Dropbox stats don't add up

Ok, so I have  Regular Files(3.7GB) Shared files (3.7GB) Unused space(23.4GB) and yet Dropbox is telling me I don't have enough space when I am trying to upload 6GB of files.   What's goi...
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Caprice, is it possible that your device is full, rather than your Dropbox account? 

     

    Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 

Caprice's avatar
Caprice
Helpful | Level 6
3 years ago

Thanks Mark but I don't have a backup service.

Cheers.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Caprice, are you certain you're trying to upload only 6 GB of files, or is it possible there's more data than expected in the attempted upload?

    • Caprice's avatar
      Caprice
      Helpful | Level 6
      3 years ago

      Hi Jay,

      I am sure it's 6GB of data as I highlight the files, go to properties and it tells me what the size is.

       

      I even tried a smaller amount of files got the same response from DB.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hello from me as well, Caprice!

         

        What you mention sounds indeed quite odd. Is it possible to send me a screenshot of the error message you keep receiving, so that I can have a look? 

         

        If you have the desktop app installed on your device, can you try to upload your files from there and let me know if you still face the same issue?

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