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Forum Discussion

AndyL's avatar
AndyL
Helpful | Level 5
8 years ago

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    8 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Vox's avatar
Vox
New member | Level 2

There is a constant message popping up claiming my Dropbox is almost full and to upgrade it for 1TB.

How to stop this annoying notification?

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey Vox, 

 

Welcome aboard, I have moved your post here 

 

I'm afraid that if your account is above your storage limitations, you can't dismiss this notification. 

 

On the other hand, if your account is well below your quota, then reinstalling the latest stable version of the Dropbox application will probably help you resolve that. 

 

Apologies for any inconvenience this may cause. 

 

Warm regards, 

JaneA

 

 

  • kevinfromdavis's avatar
    kevinfromdavis
    Explorer | Level 3
    8 years ago

    My dropbox is nowhere near full I have more than 3.5GB free space (75.2% used). and I still constantly throughout the day get the "Your Dropbox is full, upgrade now" message. I have tried multiple times to install the latest version and reboot to no effect. This is a bug not a feature.

    • kevinfromdavis's avatar
      kevinfromdavis
      Explorer | Level 3
      8 years ago

      Why is this marked solved when everyone clearly states that the "Reinstall a stable release" advice does not solve the major issue described?

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey kevinfromdavis, 

         

        Hope you have a great week ahead, please let me further clarify!

         

        As I had mentioned above, this workaround may help users prevent this notification from popping up in some cases, though if this doesn't apply in your device and your account is well under quota, to further assist please log a ticket with our support team, so that we focus on that specific example. Once you write in to us, please let me know in your reply here, so that I look for your ticket internally. 

         
        Looking forward to hearing back from you!
         
        Warm regards, 
        JaneA
  • Woody14u's avatar
    Woody14u
    Explorer | Level 4
    8 years ago

    I am with everyone else here.

    This **bleep** pop-up is so annoying. It wouldnt be as bad if it just appeared for a few seconds like every other message. Not to just stay on the screen until removed.

    I have used 25% of 3GB. Nothing is in the deleted items box on line either.

     

    Re-installing the app does not clear this **bleep** message. Please sort it!

    • Woody14u's avatar
      Woody14u
      Explorer | Level 4
      8 years ago
      I cant believe I got a Bleep on my message. It wasn't even an offensive or swear word!

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