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Forum Discussion

AndyL's avatar
AndyL
Helpful | Level 5
8 years ago

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    8 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey there, OliverHill, welcome to our forum! 

Just to make sure, are these devices logged in to the same account as the one you’re checking online? 

If so, I would like to ask that you submit a support ticket here https://t.co/HWF7u81OSj so one of our agents can investigate further, and get this over to the right team of specialists if needed. 

Thanks, and have a great weekend :sunglasses:
 
OliverHill's avatar
OliverHill
Helpful | Level 5
8 years ago

Hi Sanchez, yes they are both linked to the same Dropbox account. My android phone is also linked to this account and this doesn't alert me to any space problems. I only have one dropox account.

 

I've followed your advice and raised a support ticket.

 

Many thanks

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

    Thank you!
    • OliverHill's avatar
      OliverHill
      Helpful | Level 5
      8 years ago

      Oh dear, I got this reponse from Dropbox support.

      Hi there,
      Thanks for contacting Dropbox Support.

      For solutions to some of our most common issues, click the link below. The page you're taken to will have more specific instructions on how to address your question.

      All best,
      The Dropbox Support team

       Looks like they're not going to be looking any further into this for me.

       

      On the plus side I was able to leave them some sarcastic feedback on their FAQ section of the site (which I suspect nobody will ever look at - but it made me feel better at least)

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Sorry about that. Can you please tell me your ticket number? I’ll make sure it gets taken care of. 
         
        Thanks!

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