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Forum Discussion

AndyL's avatar
AndyL
Helpful | Level 5
8 years ago

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    8 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
Jennifer C.24's avatar
Jennifer C.24
New member | Level 1

My dropbox says its full, but with myself and team together, we aren't even using a fraction of the allotted space. It keeps trying to get me to upgrade to business. We don't need all that, we just need what we have to work.

camerb's avatar
camerb
Explorer | Level 4
8 years ago

I'm on Windows 10 and I'm getting a Traytip in the lower right hand corner of my screen that says my Dropbox is full. However, it's not, I'm only using 60% of the space available. I've confirmed this using the Dropbox settings menu, and also confirmed it looking at the web interface under account settings. The Traytip message is inaccurate and annoying, and pops up randomly throughout the day.

 

Here are some screenshots that show exactly what I'm seeing.
http://imgur.com/a/s3cuL

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey camerb,

    Sorry about this. Would you be able to submit a support ticket to our team here https://t.co/HWF7u81OSj so one of our agents can investigate further? I sure would appreciate it :wink:
     
    Thanks!
    • camerb's avatar
      camerb
      Explorer | Level 4
      8 years ago
      Done, thanks!
      • Ross_S's avatar
        Ross_S
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

         

        camerb

         

        Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10. 

         

        We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to this issue. Any support tickets you submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.

         

        Many apologies and happy Dropboxing!

         

         

        Jane love the graphics in the step by step!!

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