You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AndyL's avatar
AndyL
Helpful | Level 5
8 years ago

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.   This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.   ...
Storage space
  • Mark's avatar
    Mark
    8 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
dvera's avatar
dvera
New member | Level 2
8 years ago
Hi All, i'm getting that my dropbox account its almost full, after delete a lot of information in my PC Explorer, just leave 1.5GB of Data ad already sync, but Login in my web account i found that still me showing 4.5G of 5GB used, so in web account shows me more data used than in my pc explorer. I deleted cache file and permanent delete option, is there other way to check whats is using my space?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    How did you delete them on your computer? When you deleted them on the computer they should also delete on the website - did that happen?

    Or, did you use Selective Sync which just stops syncing to that local device, but, does not stop it being in your account etc.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    Hey @dvera, 
     
    Welcome to the Dropbox Community!
     
    I’ve moved your post here, so that you check whether any of the replies above help you resolve the notification issue you’ve experienced. 
     
    As a first step, please try unlinking your account to the website, rebooting once and then relinking. 
     
    If this persists, a fresh re-installation will probably help you resolve that. 
     
    Please let me know how this works for you in your reply! 
     
    Thanks, 
    JaneA

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!