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Forum Discussion

varrooonn's avatar
varrooonn
Explorer | Level 4
5 years ago

Extra 25 gb not popping up

hello, I got a new computer, with which an offer of extra 25 gb in dropbox was included.   I signed up for that, but the extra space isn't reflecting in my settings...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

     

    I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

     

    I hope this helps!

varrooonn's avatar
varrooonn
Explorer | Level 4

I did not get a verification as I signed up through google...

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there varrooonn!

 

Can you just confirm for me which promotion you received the pop up for? Is this a HP computer?

 

Also, was the Dropbox app pre-loaded on your device?

 

Let me know - thanks!

  • varrooonn's avatar
    varrooonn
    Explorer | Level 4
    5 years ago

    Yes, 

    It is a HP device. I kept getting notifications from the hp application untill I actually signed up for the extra 25 gb...

    I had to download dropbox, as it was not pre loaded into my device.

    Thank you,
    varrooonn

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

       

      I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

       

      I hope this helps!

      • varrooonn's avatar
        varrooonn
        Explorer | Level 4
        5 years ago

        Thank you for your response! Daphne ,

        I understand that, but I don't know why HP would do this, (why I was offered that offer when it was not valid. )
        I will get further clarification from HP.

        Thanks!
        varrooonn

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