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Forum Discussion
How can I recover my files?
Issue details: My account was deactivated by DropBox because I did not extend my membership by Nov. 5th. I need all those files and it is very important that I can access them. I need to extend my membership and I can not stress the importance of gaining access to my files that were in my dropbox. PLEASE HELP ME
- Walter
Dropbox Staff
Hi Erykaheklean - sorry to hear about your missing files.
If you made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let me know what you find?
This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint or two.
Keep me posted!
- Mark
Super User II
My account was deactivated by DropBox because I did not extend my membership by Nov. 5th.
How do you mean Deactivated?
What did the emails say?
If the data was removed by Dropbox then its not recoverable I'm afraid - as the emails telling you do state when you are warned. Sorry.
