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Forum Discussion

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff
8 years ago

How to get more Dropbox storage space for free

Hello everyone!   I wanted to show you exactly what happens and what steps you'll need to follow in order to get more free space in your Dropbox. From your Account Settings page you see all you...
FAQ
Referrals
Storage space
  • Rich's avatar
    Rich
    8 years ago

    The only time referral space is removed from an account is when it has been determined that a referral had been earned through illegitimate means. When that happens, all referral space is usually removed.

     

    The only way to know the actual cause is to contact Support.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Rich's avatar
Rich
Icon for Super User II rankSuper User II

Greg S.18 wrote:

How much Dropbox space am I using?

You can see that information on your Account page.

Greg S.18's avatar
Greg S.18
Helpful | Level 5
8 years ago

If my account was available I would not need this support help. Please do not reply as this is wasting your time.

 

    • Greg S.18's avatar
      Greg S.18
      Helpful | Level 5
      8 years ago

      Dropbox help, support and chat is very sorry. I will refrain from saying that they are stupid and worthless because after months of wasted time they sent me a link to Youtube videos this evening. Dropbox probably could win all of the prizes for worst help and support for all Apple, Android and Windows applications. Dropbox support was so terrible that the had to start Dropbox Community. That is totally sorry.

      • Zed's avatar
        Zed
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hello Greg S.18,

         

        I located your open tickets with us and reviewed your conversation with our agents. From what I understand, you wanted some tutorial videos regarding Dropbox and how to use it, you can find all of our official material here.

         

        I will forward your comments to our team - our support team is highly qualified to help you on every question and we're always here to help.

         

        Constructive criticism and feedback from our users regarding the product help us get better -  it is something we're looking for, this is the purpose of our Dropbox Community .

         

        Let's keep the criticism constructive and the conversation professional, we're here if you need us.

         

        Thank you.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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