Forum Discussion

juicyandlucy's avatar
juicyandlucy
New member | Level 1
2 days ago

I can't upload content to a shared folder, because my account is full.

i upload my work to a shared folder of sum1 elses account which has lots of storage space, it constantly tells me its full, but its my own account that is full not the shared folder of the other persons account

how can i stop this from happening as its very frustrating, drop box does seem to be getting confused as to what is full and what isn't 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey juicyandlucy, thanks for posting here today! 

    Keep in mind that, when joining a shared folder, you basically add it to your Dropbox account, which is why it takes up space from it like any other personal file would. You can read more about this in this Help Center article. 

    Now, if you mostly need to upload content to the folder in question, the owner can send you a File Request instead, so that you don’t have to add it to your Dropbox account at all. 

    I hope this clarifies!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!