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Why is my account full because of shared files?
Hello ! I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox. Is that an error that Dropbox is asking me to upgrade for accessing the shared files or just a way for Dropbox to get paid twice...?! Thank you for sharing your opinion... :)
I can't access shared folder due to lack of storage space - do I need to upgrade?
I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some "plan". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account limit. I am not over storage, unless my free account has been somehow restricted/modified. I've tried several times to access the notification to "join folder" from my friend, only to be taken to this prompt:
My storage space is full because of old files. Can I delete them?
Hi - My account keeps saying I am running out of storage, but it is including old files in my account that I can no longer view. Is there a way to delete old files that you cannot view? I deleted my account and then recreated it with the same email, but it still says running out of storage. Thanks.
Referral shows as ineligible. What can I do?
A coworker sent me a referral. I have a brand new laptop and a new dropbox account. I followed the link in my email and signed up but the referrals page says ineligible. I searched and it suggested I needed to be on a different network, I tried connecting to my VPN and restarted dropbox but no luck. How can I fix this so that my coworker and I get our referral bonus space?
Extra Acer promo storage not showing up.
I just got a new computer that came with a 12month 100GB dropbox storage amount. I got an email confirming that I linked it all correctly but their maths is off How do I get the extra 100GB? The email says I've already got it which takes my total to 2.75 which is obviously not correct.
I have deleted all of my Dropbox files and my account is still over-quota.
I have deleted all of my Dropbox files and my account is still over-quota. How can this be corrected? I have deleted all files I can see online and on my desktop and yet I am still over capacity. There is no active backup in place. All posts related to this are shown resolved with zero offering of HOW except the repeated request to look at backups. I have none. Most interesting is that the icon for further information indicates " files added to replay from dropbox do not use storage".... And then this?! (And even with every image removes, every format in type cleared, and each tag tried on its own, as well as ZERO tags, still nothing (also error p (data-testid) What now?
I lost my referral storage, and my files.
I use Basic Dropbox for almost 20 years. I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. I ended up with 20+ gig. Because I trusted the security, I stored some very imprtant files, such as Trust account backups and Wills. All of a sudden Dropbox decided to downsize my storaga and many of my super important data disappeared. This is without any warning or notifications. I want the data back. I recently added paid service hopin for the data to show up, but no luck. I am super pissed of course and I want a resoution asap. PeterI can't upload content to a shared folder, because my account is full.
i upload my work to a shared folder of sum1 elses account which has lots of storage space, it constantly tells me its full, but its my own account that is full not the shared folder of the other persons account how can i stop this from happening as its very frustrating, drop box does seem to be getting confused as to what is full and what isn't
