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StPokal's avatar
StPokal
Explorer | Level 3
5 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi StPokal, thanks for reaching out!

 

Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?

 

If you haven't already, please check out this article to see if any of the info there helps.

 

Let me know what you find!

StPokal's avatar
StPokal
Explorer | Level 3
5 years ago

Hi @Daphne,

 

I received the message that I was eligible when my notebook automatically started installing MyAsus. I was offered to login with my existing account instead of registering a new one. So I logged in but after that nothing ever happend and neither was I notified that i got more storage nor did I get it. I didn't have a Dropbox app installed on my device before I got the message and after login in during the installation process of My Asus I had a Dropbox app running.

 

I read the article and did everything as was posted. Since I got the message about the promotion I figured I would be eligible and wouldn't know why I wouldn't be.

 

Looking forward to your feedback,

StPokal

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

    • lkm18's avatar
      lkm18
      New member | Level 2
      5 years ago

      Dear Community

       

      I have exactly the same problem as mentioned above.

       

      How to get the 25 GB for a year?

       

      Cheers

      Lotte

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Hey there lkm18; thanks for joining the discussion here.

        If you've already checked the relevant Help Center article and still have issues with this, may we reach out via email to have a further look into this?

        Thanks a bunch, Lotte!
    • Mushonim's avatar
      Mushonim
      Explorer | Level 3
      4 years ago
      Hi,
      I'm also having the same issue.
      I own a brand new asus laptop but can see the option for the 25 gb of storage in the dropbox plan.
      How do I get help from you?
      Moshe.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi Mushonim, hope you’re doing well! 

        Can you please go here and send me a screenshot of the available space you see? 

        Please check your screenshot, before uploading, to make sure there’s no personal info showing. 

        Let me know when you’re ready.

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