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rwright's avatar
rwright
Explorer | Level 4
6 months ago

I need some clarifications on the "manage hard drive space" section of the Dropbox preferences.

What does the above mean in the "manage hard drive space" section of my account? According to the way I sync my account everything is supposed to be stored online only, even though I constantly have to "delete" files from my "dropbox on hard drive". It also looks like something is being stored somewhere on my computer as "other hard drive space used". How do I get rid of this other than deleting the app?  I have a 2023 MacBook Pro running Sonoma 14.1. 

 

I have a similar issue on my IMac and apple support had me delete the app and my space problem was solved.

 

 

 

Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi there rwright - thanks for using Dropbox and welcome to the Community!

     

    Could you send us a full-page screenshot so that we can make sure we're on the same page?

     

    Also, what is the version and exact status of the Dropbox desktop app installed on your computer?

     

    Are all of your files online only or you have some that are available offline on your device?

     

    If the app is 'up to date' and not still syncing, have you tried deleting the cache folder?

     

    Let me know what you find and we'll take it from there.  

    • rwright's avatar
      rwright
      Explorer | Level 4
      6 months ago

      Could you send us a full-page screenshot so that we can make sure we're on the same page? This is the full page

       

       

      Also, what is the version and exact status of the Dropbox desktop app installed on your computer? 198.4.7615

       

      If the app is 'up to date' and not still syncing, have you tried deleting the cache folder? I believe it is syncing.

       

       

      Are all of your files online only or you have some that are available offline on your device? All files are online only. Mac "Get info" says: 525.8 MB on disk

       

      thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey rwright, sorry to jump in here.

         

        Can you let me know how much hard drive space your computer has (in total)?

         

        Also, how much space do the files in your Dropbox account take up?

         

        You can see this in the plan tab of your account settings here.

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