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Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hello BeAuMaN, I hope you had a good weekend!

 

I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

 

When you have the time, please check your inbox for my message and get back to me there.

 

Thanks!

oof_magoof's avatar
oof_magoof
New member | Level 2
4 years ago

I'm in the same boat, however, I didn't even get the 25GB when I did the promo. I only got 2GB.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey oof_magoof, I hope you're doing well!

    As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?

    Thanks!
    • KatieKate's avatar
      KatieKate
      Explorer | Level 3
      4 years ago
      Hi
      Same problem with me. Could you contact me to resolve please?
      Thanks
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Done KatieKate! 

        You got a new email.

        Cheers!
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Sure thing mariannah, you've got :envelope: 

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