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Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

avengerzx99's avatar
avengerzx99
Explorer | Level 4

I purchased my HP Pavilion 15z laptop at the end of November 2020 and just received the laptop this past week. When redeeming my dropbox promotion, I only received 25 GB extra instead of the 100 GB as outlined by this link, https://help.dropbox.com/accounts-billing/space-storage/hp-promotion. Please let me know my next steps to receive the 100 GB promotion.

svorugan's avatar
svorugan
New member | Level 2
4 years ago

Hello, There,

 

I have the similar issue of receiving 25GB instead of 100GB. I bought this laptop on 26th Oct 2021. 

 

I am happy to provide any additional information about the purchase, please let me know.

 

Thank you,

Srinivas.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey svorugan, sorry to hear about this.

    May I reach out via email to have a better look into this matter? 

    Let me know here and I'll use the one that's connected to your profile here in our Community. 

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