You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey arjunpookad - sorry to hear you're having issues with this.

If you've already gone through the steps outlined in this Help Center article, may I reach out via email to investigate further?
abhinavj86's avatar
abhinavj86
Explorer | Level 3
3 years ago

I also have the same issue. I purchased my new laptop in 2021 and got only 25GB. I was not aware of the 100GB offer earlier till one of my friends highlighted same today. While searching for solution, i stumbled upon this article and it appears to be common issue. Can @walter please help? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey abhinavj86, thanks for the nudge here.

     

    May I reach out via email to have a further look internally?

    • abhinavj86's avatar
      abhinavj86
      Explorer | Level 3
      3 years ago
      Sure, let me know further steps.
      Thanks
      • abhinavj86's avatar
        abhinavj86
        Explorer | Level 3
        3 years ago

        Hi @Walter, did you get chance to look into the issue?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!