Forum Discussion

Huggybear0's avatar
Huggybear0
Explorer | Level 3
4 months ago

Lost additional storage space when I downgraded back to the Basic plan

Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and t...
Storage space
Huggybear0's avatar
Huggybear0
Explorer | Level 3
4 months ago
Hi. Thanks for your reply.

I accumulated it through referrals.

Currently my plan tabs says 20.25GB.

Huggybear0's avatar
Huggybear0
Explorer | Level 3
4 months ago
This is the message I received when I contacted Dropbox:

R
Reede
about 2 months ago
Hi Rob,

Thank you for your reply.

Please disregard the previous email as it was a mistake.

I can see that you have accumulated 32 GB worth of storage in total on your own, once you get downgraded you will not lose this extra space.

I will be looking forward to an update on this if there is anything else I can help you with.

Regards,
Reede
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    I see, thanks for the additional information , Reede -  much appreciated.

     

    One piece of information that is missing here is that when you upgrade your account to a paid plan, the quota earned through referrals is doubled. On the contrary, when you downgrade back to the Basic plan, the storage space (I.e. quota) is halved, so it goes back to what you had before upgrading.

     

    In this case, I gather that you had earned 16 GB of referral space, but when you asked about this you had already upgraded so the space mentioned was the double (32 GB).

     

    Let me know if this makes sense. 

    • Huggybear0's avatar
      Huggybear0
      Explorer | Level 3
      4 months ago
      Hi. I honestly can’t remember. You are correct that when I was told how much I had (32 GB) it was still in the upgrade period.

      Is there a way to look back before I upgraded my account
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        The space you've earned through referrals should still be visible in your plan tab, Reede. Since you're back on the Basic plan, it should be the same as it was before you upgraded. 

         

        Is it not showing up on your end? 

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