Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Richplus's avatar
Richplus
New member | Level 2
2 years ago
Solved

My storage remains the same when I remove content. Why?

I want to organize my Dropbox account by removing files I do not need anymore, but the work space does not shrink. Who can help me?
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi Richplus, keep in mind that deleted files use no quota, therefore if you permanently delete them that wouldn't make a difference. 

     

    And I would also suggest following these steps, to check how much space each of your files is taking up, so that you can see if there's a specific one that's filling up your space.

     

    Feel free to send me a screenshot if the space you see calculated still doesn't much the 2.46GB that's occupied in your account. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Richplus, sorry to hear you're having issues with this.

 

Could you please navigate to your backups page and let me know if you have our feature enabled? 

 

Also, what's your plan tab reporting exactly In regards to your quota?

 

Keep us posted!  

Richplus's avatar
Richplus
New member | Level 2
2 years ago

Hi Megan, who is Mark312? I am not.
I am not using Dropbox as a backup for my computer. Where do I find this backup page?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!