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My storage remains the same when I remove content. Why?
I want to organize my Dropbox account by removing files I do not need anymore, but the work space does not shrink. Who can help me?
Hi Richplus, keep in mind that deleted files use no quota, therefore if you permanently delete them that wouldn't make a difference.
And I would also suggest following these steps, to check how much space each of your files is taking up, so that you can see if there's a specific one that's filling up your space.
Feel free to send me a screenshot if the space you see calculated still doesn't much the 2.46GB that's occupied in your account.
Megan
Dropbox Staff
Dropbox StaffHi Richplus, if you click on the link I provided above in order to access your backup page, you should be re-directed to the page. Have you given this a go?
Feel free to also send me a screenshot of your plan page, and what it reports there. Thanks!
Hi Megan,
I have send the screenshot of the backup page, what is the plan page? (sorry, I never use the English version)Maybe you mean this info:
- Megan
Hi Richplus, thanks for the screenshots!
It seems your Backup isn't enabled. As for your storage space, it seems you're currently overquota, and you'd need to bring the space below 2.25GB.
When you delete some of your content, do you notice the space there going down?
Do you have any shared folders taking up space in your account?
