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teo1678's avatar
teo1678
Explorer | Level 4
3 years ago
Solved

I deleted personal and shared files but my account still reports to be full

I have deleted all personal and shared files, my account is empty but it is not recognized as such how do I reset the memory?
Storage space
  • Rich's avatar
    Rich
    3 years ago
    teo1678 wrote:

    I have deleted all personal and shared files, my account is empty but it is not recognized as such how do I reset the memory?

    Check your Backups page to see if you have any backups taking up space. If you don't, then wait a few hours for Dropbox to recalculate your space.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
teo1678 wrote:

I have deleted all personal and shared files, my account is empty but it is not recognized as such how do I reset the memory?

Check your Backups page to see if you have any backups taking up space. If you don't, then wait a few hours for Dropbox to recalculate your space.

  • teo1678's avatar
    teo1678
    Explorer | Level 4
    3 years ago

    problem solved, thanks

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