We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Explorer | Level 3

9 months ago

Referral ineligible

Hi Team,

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.

The referral status is ineligible, could you please check this?

Thanks

Rich
9 months ago
J23 wrote:

The laptop has previously had dropbox as it's a shared device.

That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Nancy
Dropbox Staff
9 months ago
Hey J23, hope you’re doing well!

Just to clarify, have you used Dropbox on the same laptop in the past?

Also, did she create a brand new Dropbox account?

You can also check this section of Help Center for more info.

Let me know, and we can take it from there.
- J23
  Explorer | Level 3
  9 months ago
  Hi Nancy,
  
  The account is brand new.
  
  The laptop has previously had dropbox as it's a shared device.
  
  Thanks.
  - Rich
    Super User II
    9 months ago
    J23 wrote:
    
    The laptop has previously had dropbox as it's a shared device.
    
    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
- J23
  Explorer | Level 3
  9 months ago
  May I please check in on what can be done next?
  - Hannah
    Dropbox Staff
    9 months ago
    Hey J23, can we send you an email, so we can take a closer look into this?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!