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Forum Discussion

Explorer | Level 3

9 months ago

Referral ineligible

Hi Team,

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.

The referral status is ineligible, could you please check this?

Thanks

Rich
9 months ago
J23 wrote:

The laptop has previously had dropbox as it's a shared device.

That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Nancy
Dropbox Staff
9 months ago
Hey J23, hope you’re doing well!

Just to clarify, have you used Dropbox on the same laptop in the past?

Also, did she create a brand new Dropbox account?

You can also check this section of Help Center for more info.

Let me know, and we can take it from there.
- J23
  Explorer | Level 3
  9 months ago
  Hi Nancy,
  
  The account is brand new.
  
  The laptop has previously had dropbox as it's a shared device.
  
  Thanks.
  - Rich
    Super User II
    9 months ago
    J23 wrote:
    
    The laptop has previously had dropbox as it's a shared device.
    
    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
- J23
  Explorer | Level 3
  9 months ago
  May I please check in on what can be done next?
  - Hannah
    Dropbox Staff
    9 months ago
    Hey J23, can we send you an email, so we can take a closer look into this?

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