We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

stdjmax's avatar
stdjmax
Explorer | Level 3
2 years ago

Referral Issue

I have referred my 1 friend which he accepted on her pc and download and install the application.

On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bonus.

What can I do? Is the official helpline support for this?

  • Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi stdjmax, thanks for bringing this to our attention.

     

    According to the referrals page, what is the current status of their referral?

     

    This will help me to assist further!

    • stdjmax's avatar
      stdjmax
      Explorer | Level 3

      Hi This is what I get in the referral page.

      W

       

      Referral
      kat***********a@gmail.com

      2023-03-26

      Invitation sent
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application.

         

        Are you certain that they used that email when creating the Dropbox account?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!