Forum Discussion

Explorer | Level 4

4 months ago

Says I’m maxed out on storage, but I’m not…

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...

Storage space

Rich
4 months ago
wamsender wrote:

Can I delete my backup? That seems to be the problem...???

As mentioned on Saturday, you have the backup feature enabled. Refer to the following links to learn how to manage your backups.

https://help.dropbox.com/organize/dropbox-backup-overview

https://help.dropbox.com/organize/how-to-manage-dropbox-backup

Rich

Super User II

4 months ago

wamsender wrote:
I deleted 90% of everything…and permanently deleted…and it still shows maxed out and now I can’t upload anything else.

Checked your Backups page? Also note that you don't need to permanently delete files. Simply deleting them is enough to recover space.

wamsender
Explorer | Level 4
4 months ago
I already did all that. Still shows maxed out
- Megan
  Dropbox Staff
  4 months ago
  Hey wamsender, let's jump right into this!
  
  I'd love to have a visual of your plan page and what it reports in terms of your account's quota. Would you mind sending over a screenshot, please?
  
  Keep us posted!
  - wamsender
    Explorer | Level 4
    4 months ago
    There's almost nothing left in my folders. Some of them are empty. I deleted 90% of what was there. I got the extra gigs from people signing up with Dropbox through me several years ago. Do I need to disconnect devices, or something???