Forum Discussion

wamsender's avatar
wamsender
Explorer | Level 4
7 months ago
Solved

Says I’m maxed out on storage, but I’m not…

I have 18.25 gigs available that I got for free from several people signing up for a Dropbox account through me. I deleted 90% of everything…and permanently deleted…and it still shows maxed out and no...
Storage space
ianshere's avatar
ianshere
Explorer | Level 3
5 months ago

I have this issue as well. 2.2Gb used out of 11.38Gb. No, it's not auto backups - I don't have that enabled. If I go to backups, I see an empty screen.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey ianshere - sorry to hear you're having issues with this.

     

    Could you clarify what's shown in your plan page in regards to your quota exactly? 

    • ianshere's avatar
      ianshere
      Explorer | Level 3
      5 months ago

      11.38Gb. 2.2Gb used. It's a basic plan but I did a lot of add-ons to get it to that.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        So you're not near your account's quota limit then ianshere? 

         

        Do you see any files taking up space on your homepage or the sharing tab by any chance? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!