Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

JaisyCT's avatar
JaisyCT
New member | Level 2
10 months ago
Solved

"Storage Full" error even though there is lots of space left

I am using 391.1 MB of space on a basic plan with 2.0 GB of space.  It says I have 1.6 GB unused.  I do not think what I am trying to download into Dropbox is greater than 1.6.  It is telling me that...
Error Messages
Storage space
  • Mark's avatar
    Mark
    10 months ago

    Hi JaisyCT 

     

    You cannot add a folder to an account if it will put you over quota. You also cannot edit/change what is in a folder until you have it in your account - and remember deleting it for you would delete for everybody. So, you can ask somebody else to delete things to make it smaller or if you need to just get read only access ask for a Shared Link instead. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi JaisyCT, thanks for bringing this to our attention.

 

Could you check your account's plan page, and let me know what it reports there? Also, are you trying to download a folder? And if so, is this folder a shared one, by any chance?

 

Is it possible you have a backup enabled and visible on this page on your account?

 

Let me know more! 

  • JaisyCT's avatar
    JaisyCT
    New member | Level 2
    10 months ago

    This is what is says on my plan page - 

    Dropbox Basic Free
    Upgrade
    2 GB of storage to help you store and share files.
    Personal Dropbox space Using 391.1 MB of 2 GB
    Regular files (0 bytes)
    Backup (0 bytes)
    Replay (0 bytes)
    Shared files (391.1 MB)
    Unused space (1.6 GB)
     
    I am trying to download a shared file.  I do not have the backup enabled.  
    I appreciate any help you can give me.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the additional information JaisyCT, could you send us a screenshot of the exact error you're getting and clarify how large is the file you're trying to download? 

      • JaisyCT's avatar
        JaisyCT
        New member | Level 2
        10 months ago

        I found out that the shared folder that I am trying to download is 1.98 GB.  I probably do not have enough space to download that as I am using 391.1 MB already in my 2.0 GB plan.  There are 21 duplicate songs downloaded that I can not seem to delete because they were shared with me and I do not own them.  Is there a way to delete them?  That might free up enough space - or maybe it won't.  I do not want to have a paid plan.  I might need to see if they can share the folder in another way.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!