You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

joaomldias's avatar
joaomldias
New member | Level 2
3 years ago

Storage space

Hi,

I have a basic account (12Gb storage space) and I started receiving warnings that my dropbox was full. I cleaned up my dropbox, including deleted files, until I reached 700Mb. However, I am still getting the same messages and the remaining files are not synchronising.

Can somebody help me to fix this issue?

Thank you.

 

João 

Storage space
  • Rich's avatar
    Rich
    3 years ago
    joaomldias wrote:

    I started receiving warnings that my dropbox was full. I cleaned up my dropbox, including deleted files, until I reached 700Mb. However, I am still getting the same messages and the remaining files are not synchronising.

    Check your Backups page. You likely have a backup running.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    joaomldias wrote:

    I started receiving warnings that my dropbox was full. I cleaned up my dropbox, including deleted files, until I reached 700Mb. However, I am still getting the same messages and the remaining files are not synchronising.

    Check your Backups page. You likely have a backup running.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!