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Forum Discussion

JonesM's avatar
JonesM
New member | Level 1
29 days ago

The majority of my free storage is gone after subscription ended

Hi, I had around 14gb of free storage originally. Then I took a month of subscription, cancel it again, and now all the sudden it says I only have 7.88gb. I know I had much more free storage than t...
Referrals
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
29 days ago

Hi JonesM, thanks for messaging the Community.

In general, referral quota is doubled when on a paid plan, meaning 500 MB would become 1 GB per referral.

Could you confirm the number of completed referrals according to this page on your account?

This will help me to assist further!

JonesM's avatar
JonesM
New member | Level 1
29 days ago

HiJay 

Thank you for the quick reply.

I have 5 referrals back from 2010-2014. Plus various other ways of extra storage incl. Camera upload bonus (3gb) back in 2012 among other things.

Let me know if you need any other info. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Thanks for the info, 5 referrals would mean 2.5 GB in total, as each referral on the Basic plan is 500 MB each. In addition to 3 GB of camera uploads quota makes it 5.5 GB, and with the free 2 GB of quota already on your account would make it 7.5 GB of quota.

    As you mentioned you have other offers on your account, these are most likely smaller amounts, which add up to the 7.88 GB of quota you already have.

    • JonesM's avatar
      JonesM
      New member | Level 1
      25 days ago

      Yes I'm aware of that. However, before I had the subscription, back in November, I had enough free storage. I only temporarily added a subscription to have enough space for a video folder on 6,19gb. So my free storage was somehow higher before.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        25 days ago

        You can see the history of your quota usage on the referrals pages, including any expired promotional offers which only last for a short period of time.

        If you're not seeing any expired offers, then your quota was at that amount back then, or less if your referrals occurred after that date.

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