Forum Discussion

New member | Level 1

2 months ago

Solved

Why have I gone over-quota, when there are no files saved on my Dropbox account?

Dropbox says I'm over my storage limit, but I don't have (or at least I don't see) any files in my account

Dropbox Staff

2 months ago

Thanks for posting on our Community, wbmcgehee777!

Have you also checked your Backups page online and there are no files stored there either?

If there are, you can delete them this way.

Let me know what you find.

New member | Level 1

2 months ago

That worked. Thank you so much

Nancy
Dropbox Staff
2 months ago
Anytime, wbmcgehee777! Glad I could be of help.
T_theresa_A
Community Manager
2 months ago
Hi wbmcgehee777 and welcome to the Dropbox Community. I'm glad to see here that you resolved your storage issue successfully 💌.

I’m Theresa a community manager here at Dropbox, and I always enjoy hearing all the creative, clever ways our community members use Dropbox every day 👩‍💻.

If you're open to sharing, I’d love to listen to your Dropbox story and of course, I’m here to help if you have any questions along the way 🙌.

T 😺 (Dropbox Community Manager)

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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