Forum Discussion

wbmcgehee777's avatar
wbmcgehee777
New member | Level 1
2 months ago
Solved

Why have I gone over-quota, when there are no files saved on my Dropbox account?

Dropbox says I'm over my storage limit, but I don't have (or at least I don't see) any files in my account
Error Messages
Storage space
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for posting on our Community, wbmcgehee777! 

    Have you also checked your Backups page online and there are no files stored there either? 

    If there are, you can delete them this way.

    Let me know what you find.

wbmcgehee777's avatar
wbmcgehee777
New member | Level 1
2 months ago

That worked. Thank you so much

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Anytime, wbmcgehee777! Glad I could be of help.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!