You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sidona's avatar
Sidona
New member | Level 2
2 years ago

Blank screen when opening folders

I have shared folders that I open every day, but today when I click on the folder, the screen goes blank.  Does anyone know how I can open my folders?

Web
  • ChristineP2's avatar
    ChristineP2
    2 years ago

    And it's back online, but it was never reported down on the status page.  A tiny oopsy daisy I guess.  

  • ChristineP2's avatar
    ChristineP2
    New member | Level 2
    2 years ago

    It appears dropbox is having a system issue with their API.  Checking console revealed a large quantity of JavaScript errors.  I'm downloading the app now to see if it is an issue there as well.  Status page still reports green, which is concerning to me.

    • ChristineP2's avatar
      ChristineP2
      New member | Level 2
      2 years ago

      Web access appears to have an issue (Chrome, Safari on Mac, Chrome on Android), but I was able to access through the desktop app on Mac OS with my basic plan.

      • ChristineP2's avatar
        ChristineP2
        New member | Level 2
        2 years ago

        And it's back online, but it was never reported down on the status page.  A tiny oopsy daisy I guess.  

    • boxuser's avatar
      boxuser
      New member | Level 2
      2 years ago

      The same thing happened to me and I saw the status page said everything was fine, but I've tried to sign into dropbox in two different browsers in regular mode and private mode and the same blank screen showed up. I hope they update their status page soon, and fix the problem ASAP.

    • Sidona's avatar
      Sidona
      New member | Level 2
      2 years ago

      Yes, that's how it looked, but I just chatted with them and it's fixed.  Sounds like it was a problem for everyone.  

      • Dave40's avatar
        Dave40
        New member | Level 2
        2 years ago

        Yep, can get past the blank screen problem, but upload/download is not working.

  • member1's avatar
    member1
    New member | Level 2
    2 years ago

    Nothing but dropbox top nav is loading in Chrome and Safari. No login information or folders are visible.

  • Sidona's avatar
    Sidona
    New member | Level 2
    2 years ago

    Thanks everyone.  It's working now.  

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!