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Igiveup's avatar
Igiveup
Explorer | Level 3
9 months ago

Can't login using windows 10 - the "Continue" button does not work

It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do ...
Account Access
GUI
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Igiveup, sorry to see you're having trouble.

 

Your support options, which can be found here, depend on the plan you're on, but let's see what we can find about this issue here.

 

I assume you're referring to the Dropbox website and not the desktop app, right?

 

Have you tried from a different browser or a private browsing/incognito window yet?

 

Let me know and we'll go from there.

  • MaryEBP's avatar
    MaryEBP
    Explorer | Level 3
    9 months ago

    I cant set up my new refurbished desk top same issue !    the error code gives no results I have a hunk of junk on a desk needing to download and store and clear my clouds and organize my data files etc    including sync email  and nothing Windows is working just spins then a error.  I even consulted my librarian computer staff specialist for community assistance 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi MaryEBP, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • Igiveup's avatar
        Igiveup
        Explorer | Level 3
        9 months ago

        I use Bitdefender Total Security on both windows 7 and windows 10 on a dual boot computer. Don't have problems on any other website and win 7 works, win 10 is the one not working with dropbox.

  • Igiveup's avatar
    Igiveup
    Explorer | Level 3
    9 months ago

    I've already tried the so called support options that you linked. There is no option to actually open a ticket and have a actual technical support person investigate the issue.

     

    I didn't know that apps were being made for desktops now, apps are only suppose to be for smart phones. I'm using whatever site comes up when I simply go to dropbox.com.

     

    Firefox is the only browser that I use and I should not have to install a different one just to use dropbox. Firefox works on every other website without issue.

     

    Here is a dropbox link to show the actual problem.

     

    Thank you

     

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