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Account Access
80 TopicsI can't switch to my other account when using the app, it redirects me to the same one.
hello dropbow windows version is installed on my computer.I have two dropbox accounts.I logged in with one of them when it was installed.But I can't log in to my other account.Because there is no option to change account in the icon next to the clock, there is only quit.If I log out and start the application again, it automatically logs into the first account again.But this is very bad.15Views0likes3CommentsI can't log into the desktop app due to "your code may have expired" error.
I have received a new work laptop with Win 11 installed. After installing DropBox on it, I tried to log in, so far quite a few times, but every time, I get a red message that says sorry your code may have expired, even though I enter the code immediately, so the problem is definitely not expiration. Could someone please help me fix this? Thank you637Views0likes1CommentI linked my Mac on a different account, that is empty. What do I do?
I have a NEW MAC and uploaded the Dropbox app to the desktop using a business email instead of my personal one which I have always used, has expanded memory and ALL my files. Now every time I open Desktop the empty account comes up and I have to log into my original account. I am beyond frustrated with this as I need my files backed-up daily and do not want files to inadvertently start getting saved to the new account. I have read other responses that say you cannot link 2 personal accounts, one must be a business account. The only way I can see my Dropbox experience files working seamlessly is by making one of these accounts a business account. Am I correct? Is this possible? What's it going to cost me. I already paid $100 for DropboxPlus. HELP1.2KViews0likes7CommentsI'm trying to sign back into my mobile app, but it says my email address is already in use.
I had a problem with my computer and had to reinstall dropbox, but now the dropbox of my phone is no longer sinced with my PC? i tried replacing my computer address to put the same as my phone but I get the message that the address is already in use ? I also tried linking the 2 addresses and I again got an error message Please helpSolved247Views0likes2CommentsThere's no login option on the Dropbox app for iPhone (just the option to create an account).
I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use. I am logged into Dropbox on my Mac and in my browser. When I went to log into the Dropbox app on my new phone, I was presented with an interface to create a new account, but not to log in. I went ahead and entered my email and password for my existing account in that interface, thinking it would provide me with a login interface once it recognized that an account with those credentials already exists. But it doesn't. So I can't find any way to use this app. What is the solution?852Views0likes5CommentsThe Dropbox app keeps logging me in to the wrong account.
I have a new computer and want to install and use dropbox on it. I can access dropbox via the browser, no problem (login, etc). I downloaded and installed the db desktop app, and it installed, created the icon on the desktop and folder in the C drive, but no files appear (it is empty). When I installed the app I didnt see any login page for the account. So it apparently thought I didnt have an account, or it picked up the UN from the browser (which is not what is on the db account). It is still accessible on my other computers - works great. I want it to synch and display on my new computer. I uninstalled and reinstalled the desktop app - no change.297Views0likes1CommentCan't login using windows 10 - the "Continue" button does not work
It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do I get in touch with technical support????? I can't login using windows 10. When I get tot he point of entering the code that was sent to my email and hit the continue button it does not work. I repeat, the continue button itself does not work (dead link). I could not even login to ask the community, I had to login using windows 7. I've made a videos of the problem, but of course, there is no way to actually reach the technical support team, this is just ridiculous. And before anyone asks, YES, I've already tried clearing my cache.8.7KViews0likes18Comments