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lr2's avatar
lr2
Explorer | Level 4
8 years ago

Can't reinstall on Windows 7

My Windows 7 desktop version does not run. There is no icon in the notification area. I tried uninstalling then reinstalling and nothing happens... no messages or errors. I can access my account via ...
Mobile
Uninstall
  • Jane's avatar
    Jane
    8 years ago
     
    Hey @lr2, 
     
    Thanks for your swift reply and the additional details, much appreciated!
     
    At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me know what happens when you try downloading the installer from the website. Does the .exe file download down on your pc? What happens there? 
     
    If the application is downloaded (listed on your downloaded items), though can’t run, please let me know! To get past that, provided that the application has been downloaded, I’d suggest trying to run the .exe file in Safe Mode. 
     
    If the application isn’t downloaded from the website, please let me know in your reply! 
     
    Warm regards, 
    JaneA
lr2's avatar
lr2
Explorer | Level 4

Jane,

 

Thank you for all your hard work on trying to help solve this problem.

 

Let me list out the current situation.

 

1.  My computer does not have Boxifier.

2. I never needed to quit Dropbox in the system tray as it never installed. It never started up.

3. I did uninstall it through the control panel

4. I never found a Dropbox or DropboxUpdate folder in the REGEDIT locations

5. I never found any folders in the Window Explorer locations you had suggested

 

Thank you for your patience.

 

Reagrds,

 

LR

 

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Hey @lr2, 
 
Thanks for your swift reply and the additional details, much appreciated!
 
At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me know what happens when you try downloading the installer from the website. Does the .exe file download down on your pc? What happens there? 
 
If the application is downloaded (listed on your downloaded items), though can’t run, please let me know! To get past that, provided that the application has been downloaded, I’d suggest trying to run the .exe file in Safe Mode. 
 
If the application isn’t downloaded from the website, please let me know in your reply! 
 
Warm regards, 
JaneA
  • lr2's avatar
    lr2
    Explorer | Level 4
    8 years ago

    Hi Jane,

     

    Good news :relieved:.... the installation in safe mode seems to have done the trick. The app is now installed on my PC!!! 

     

    Thank you for your perseverance, it is very much appreciated.

     

    Have a great week-end.

     

    Thank you and regards,

     

    LR

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey @lr2, 
       
      So happy to hear that the magic trick got this installation sorted! :unicorn:
       
       
      If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
       
      [This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]
       
      Warm regards, 
      JaneA

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