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LisaCadiz's avatar
LisaCadiz
Explorer | Level 3
4 months ago

Desktop app won't install - installer just closes during the installation process

I download the installer.  It asks if the app has my permission to be installed.  I say yes.  It runs and looks fine with the bar moving across and everything and then it just closes.
desktop
Install
  • Mark's avatar
    Mark
    4 months ago

    Did you already have Dropbox installed? If so that is what usually happens if its an update. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Did you already have Dropbox installed? If so that is what usually happens if its an update. 

LisaCadiz's avatar
LisaCadiz
Explorer | Level 3
4 months ago

yes, I did.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey LisaCadiz, thanks for reaching out to us.

     

    To check if the Dropbox app has finished installing or reinstalling, try to look for a small Dropbox icon in your system tray/menu bar; do you see one?

     

    If you do, what do you see when hovering over it with your mouse?

    • LisaCadiz's avatar
      LisaCadiz
      Explorer | Level 3
      4 months ago

      I’m fixed now. It looks like it was installed. All the it would not open. I uninstalled and then tried the off-line installation and that worked

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        I'm happy to hear that, Lisa!

         

        If you have any other issues, don't hesitate to let us know.

         

        Have a great week ahead!

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