Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Vick
2 months agoNew member | Level 2
Double-click on the Dropbox icon opens the Dropbox folder with ALT enabled
Since days ago I have an strange behavior:
If I double click the dropbox try icon (Windows 10) the dropbox folder opens maximized, this is the normal behavior, but some days ago this changed: now t...
- 2 months ago
Hey folks, I'm on the engineering team. Thanks for flagging this and sorry for the inconvenience. Confirming that this is a bug we rolled out accidentally, and we're looking to fix it soon. We expect this to be fixed in a future update that will get rolled out in about 2-3 weeks.
In the meanwhile, as a workaround, pressing the Alt key should get you back to regular state. Thank you
Hannah
Dropbox Staff
2 months agoHey Vick, thanks for your post.
Would you mind sending us some screenshots of the behavior you're seeing?
What Dropbox version are you using, and what is the sync status of the app when you hover over the Dropbox icon?
Also, does the behavior persist if you quit the Dropbox app?
Keep me posted.
Rich
Super User II
2 months agoI'm seeing the same thing, though my window doesn't maximize. The window opens normally, then a second later it acts as though the ALT key has been pressed. I'm on v217.3.4297.
For instance, I double click the icon in the system tray, the window opens, the shortcuts all highlight, and at this point if I were to type an F, the File menu would open, when normally I would have to press ALT-F for the same action.
- Gunyson2 months agoNew member | Level 1
Yes, this is the exact problem
- Walter2 months ago
Dropbox Staff
Hi all, thanks for flagging this with us. May we reach out via email to have a further look internally?
- Gunyson2 months agoNew member | Level 1
Yes please do, I'll wait for your email but maybe we can do a teams meeting and I can show you this behavior live. It's super annoying. I use that tray icon nonstop when I'm working
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!