Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

rtenny's avatar
rtenny
Explorer | Level 3
2 years ago
Solved

Dropbox app does not start on my windows 10 computer

Dropbox stop syncing my files and I downloaded the normaller installer but that did not start after I double clicked it. I then downloaded the offline installer but that does not start either. I ev...
desktop
Install
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi rtenny, thanks for bringing this to our attention.

     

    Could you try the advanced reinstall of the app again using the steps in this link, just to be certain, since this is the best method of getting the app to run?

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi rtenny, thanks for bringing this to our attention.

 

Could you try the advanced reinstall of the app again using the steps in this link, just to be certain, since this is the best method of getting the app to run?

This will help me to assist further!

rtenny's avatar
rtenny
Explorer | Level 3
2 years ago

Thanks very much for your help.

I was now able to reinstall dropbox

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!