One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
PDub81
3 years agoCollaborator | Level 9
Dropbox application suddenly not working with Windows 11
Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11. There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same...
- 3 years ago
I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account. I switched back to my user account and was able to open the Dropbox app and link my account. Very strange.
PDub81
3 years agoCollaborator | Level 9
Thank you, Hannah. I will try it when I get home tonight and report back 😊
Hannah
Dropbox Staff
3 years agoNot a problem, sounds good!
Let us know how it goes!
- PDub813 years agoCollaborator | Level 9
The offline installer didn't work. Same problem as with the other installation. I click on the Dropbox icon and nothing, and no Dropbox folder visible in the file explorer.
- Megan3 years ago
Dropbox Staff
Hey PDub81, sorry to jump in here!
Can you try an advanced re-install on your end, and let me know how it goes?
- PDub813 years agoCollaborator | Level 9
I followed these steps and it doesn't work. Clicking the Dropbox icon does nothing, still no system tray icon either.
- Hannah3 years ago
Dropbox Staff
Happy to see that you managed to resolve this, PDub81!
If you come across any issues again, don't hesitate to reach out.
See you around the Community and have a great weekend!
- PDub813 years agoCollaborator | Level 9
Unfortunately this problem has occurred again. I need suggestions for a permanent solution. I don't want to be stuck reinstalling every few weeks.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!