Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
Windows
HG19911's avatar
HG19911
Helpful | Level 5
12 months ago

Hello Folks,

 

i got a new PC after 12 years with an Nvidia GTX 4600 Graphics Card. I just name it because i dont know it its needed. I also switched from Windows 10 to 11.

 

Since i did this i have problems recording with Dropbox Capture. Im trying different settings for hours and at least i remember one of our clients used some other service (loom) and tryed this to test it out.

 

It seems with this i dont have any problems. But i dont wanna use it. I want use Dropbox, we pay for the storage anyways.

 

If i record something (Chrome and less in Firefox) sometimes my audio recording is like stuttering, swallow some seconds or parts of the word and also with video. Sometimes its only half a word, sometimes its a few seconds. It feels like it happens more if the browser is using Hardware Acceleration. Also the record in the browser is showing some reloading button in the missing parts (and my internet ist fast enough).

 

But i test all settings and also did memorys tests and at least didnt have the problems with the competition tool.

 

Is that a known problem? Is there something i can test? 

 

Greetings
Henry

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there, HG19911, welcome to our Community!

     

    You mentioned that this happens mainly in Chrome, and less in Firefox. 

     

    Have you made sure you're using the updated version on both browsers? Have you tried clearing the browser's cache, by any chance? 

     

    I know this sounds trivial, but it can make a great difference. As for the Hardware Acceleration, that's interesting. Do you use it in both Chrome & Firefox?

     

    Let me know more, and we'll take it from there!

    • HG19911's avatar
      HG19911
      Helpful | Level 5
      12 months ago

      Hello Megan,

       

      i'm working in IT and made sure all is up to date. Also i found this:

       

      https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-Capture-screen-recording-skips-and-buffers-upon-playback/m-p/757824#M64767

       

      It seems this is a known problem for more then 1 year. It would be very nice if the dropbox team could do some research fix this issue. I cant go back to windows 10 for one single program because they cant update their app.

       

      Greetings

      Henry

      • HG19911's avatar
        HG19911
        Helpful | Level 5
        12 months ago

        Hello Megan ,

         

        you put my thread in here? Do you also work for an solution? I would like to get a response if i can expect a solution or should switch to another provider.. maybe including the cloud space.

         

        Greetings

        Henry

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!