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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Same here. A few weeks ago we where asked by dropbox to completely reinstall. Before my dropbox always slowed my Windows 10 Explorer, like when I try to access a folder or save a file it took Minutes before I could save the file because the "Save as" Window was "hanging/lagging out". Same with renaming folders. After the re-install Dropbox worked fine for a few weeks until last Friday. Now again, everything is slow and you often can't work with it efficiently. We also work as a team on Terabytes of shared files.
Same Problem here
- Nancy
Dropbox Staff
Sorry to hear this, e3ecodesign.
Unless you’re on a free Basic plan with more than 3 devices linked, have you tried reinstalling the Dropbox app?
Can you please also take a look at the rest of the suggestions here in this thread and let me know what you’ve tried so far, so that I can help troubleshoot further?
Has any progress been made on this issue?
I've had the same problem in Windows 10 for many months, and mostly just sucked it up and lived with it--but it's been pretty miserable. I can confirm the behavior described by previous posters: Explorer is very slow to select and navigate within the Dropbox directory but not elsewhere. Just today I set up a fresh install of Dropbox on a new hard drive with a brand new Windows 10 installation, and the problem recurred--again only within the Dropbox directory and all subdirectories.
I have about 96K files in my Dropbox totaling around 500 GB. I don't use any other cloud storage software that could interfere (no iCloud), and do not have any antivirus software installed (other than Microsoft's default Defender software). I can also confirm that when using a "light" file explorer like Explorer++ I have no issues.
Any idea what's going on here and what can be done about it? The only app integration I have is Overleaf, but that comprises a small share of total files. It seems like it's some interaction with Windows Explorer itself.
- Megan
Hey grossdpg, thanks for posting here!
Would you mind clarifying when you started noticing a difference on your end while using our app?
Also, which version of the Dropbox app, do you use on your end? You should be able to locate that, but hovering your mouse over the little Dropbox icon, on your task bar, next to your WiFi.
One more thing: if you quit our app and then check the behavior of your Dropbox folder in the File Explorer, do you notice the same thing?
Let me know more, and we'll take it from there!
