We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jakdawgus's avatar
jakdawgus
Explorer | Level 4
3 years ago

Dropbox installer (Dropboxinstaller.dmg) fails to launch on Mac OS 12.3.1

Setting up a new MacBook Pro which has a clean install of Monterey. The Dropbox website transmitted a download of the installer (dropboxinstaller.dmg) to my Downloads folder. When I double click it, ...
Desktop
Install
  • Jay's avatar
    Jay
    3 years ago

    Hi jakdawgus, thanks for bringing this to our attention.

     

    Could you try downloading the installer from another browser entirely, without any extensions or plugins running?

     

    Keep me updated with any progress.

SDM72's avatar
SDM72
Explorer | Level 3

Hello there

 

I have exactly the same issue as the originator of this thread. I've tried both Chrome and Safari and have exactly the same issues. It's a new Macbook Air being setup from scratch. I haven't had the same issue with other downloads. Could you please shed some light?

 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi SDM72, let's jump right into this! 

 

Have you tried the offline installer, by any chance? If not, can you give this a go and let me know? 

 

Also, have you tried downloading using this link directly? 

 

Thanks a bunch! 

  • Almarine EC's avatar
    Almarine EC
    New member | Level 2
    3 years ago

    Hi, I am having the exact same problem with a brand new airbook- much to my dismay. I tried safari, chrome, and directly from the link in the most recent post. Nothing is working! I really need to sync this machine asap! Thanks. -Almarine EC

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Almarine EC, let's jump into this real quick! 

       

      Have you tried re-booting your machine, by any chance? 

       

      Do you get any specific errors? What about the offline installer mentioned in my latest reply, have you tried that?

       

      Keep me posted!

  • Seobel's avatar
    Seobel
    New member | Level 2
    3 years ago

    I just received a new MacBook Pro running Monterey 12.6

    I had the same problem, not able to install the .dmg.

    Using Offline Installer (Apple Silicon) worked for me.

    Thanks much!

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!